For two decades I had helped companies build new technology products. Along the way I had come to understand that it was organizational technology and psychology that made the greatest difference in my work, not information, communication, or machine learning technologies.
I resolved to write an Organizational Primer for my friend. It would cover the critical concepts of the last century, from Frederick Taylor’s “scientific management” to a refinement of the principles behind what is now called OKR, Objectives and Key Results. It would be a digest of the concepts successful organizations are engaging around.
Twelve months later, to no surprise, I had to curb my ambition. I narrowed my focus to An Organizational Guide for the Young Person Changing the World. It would be less comprehensive, more pithy.
In 2019, however, my children laughed at me. No self-respecting American young person, they said, would listen to anyone responsible for organizing the world today. Everywhere they looked they saw American politicians, officials, and business leaders behaving badly…no matter how much the PR and social media representatives spun things differently.
My Northern, urban children and their friends were digital natives, socially aware, and, through their devices, linked to all knowledge. Still, they were limited in how they understood the world. Every interaction with our Southern cousins demonstrated the growing gap between our cultures. Visits to CNN and Fox News on the same day made clear that this gap was really a giant chasm.